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Factory Twenty One

/// COMPLAINTS · MAKE IT RIGHT

Something wrong? Tell us.

One accountable partner means accountable when it goes wrong too. File it here with your order reference and it goes straight to the team, on the record, not lost in a chat thread.

/// THE PROCESS

On the record. On a clock.

  1. 01You file it with your order reference.
  2. 02A human traces it against your order file.
  3. 03You get an answer, and a fix where we owe one.

WE ANSWER EVERY COMPLAINT WITHIN 48 WORKING HOURS.

Our claims policy is written into the production terms. Prefer plain email? customersupport@factory21.co

/// WE ANSWER EVERY COMPLAINT WITHIN 48 WORKING HOURS.