/// TRACK — LIVE FROM THE FLOOR
Where your piece actually is.
No fake progress bars. This reads the same production record our floor runs on. Enter your ref and the email used on the order and see the stages your piece has cleared.
/// THE LOOKUP
Two facts. One answer.
Your ref is on your confirmation email. It looks like ORD-0012 for an order or SMP-0004 for a sample. Pair it with the email you used and the record opens.
Stages are stamped by the team as the piece moves. If nothing changed, nothing moved. That is the point.